Voice of customer benchmarking
Grata benchmarks you against similar companies, so you discern good from bad and understand what customers really think. Enhance and contextualize your review management efforts.
Focus on what’s most important to customers. See what drives share of voice across product, pricing, operations, customer service, and more.
Market your strengths and address your weaknesses. Don’t get distracted by common complaints. Know how you really perform, relative to your peers.
See historical changes and monitor progress. Spot competitors or channels gaining traction.
Analyze entire markets and adjacencies. Spot market-level deficiencies. Stay ahead of changing preferences.
Turn dashboards into decks. Spent time finding insights, not pushing pixels. Share your findings with leadership, investors, and boards.
